Terms and Conditions

SPECIAL EVENT & ONLINE TICKET PURCHASE POLICY

Policies set forth by us prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.

Tickets will be posted on behalf of Eastleigh Lakeside Railway Ltd.  We aim to post all tickets within 14 working days unless otherwise noted. If you have not received your tickets within 48 hours prior to the event and are not aware that tickets are being held for you for collection at the railway, please contact The Railway as soon as possible.

Occasionally, special event services may be cancelled or rescheduled for a variety of reasons. If the special service is cancelled by us, please contact us for information on receiving a refund from the responsible party. If the service was moved or rescheduled, Eastleigh Lakeside Railway Ltd. may set refund limitations. Contact us for exact instructions.

Tickets may be restricted to a maximum number per person, per credit/debit card and, for some services a restriction may apply per household. We reserve the right to cancel tickets without prior notice if purchased in excess if this limit.

For information about a purchase you've made, contact us, quoting your confirmation code given to you at the conclusion of placing an order.

TICKET TERMS AND CONDITIONS

The tickets are issued subject to the Rules and Regulations of Eastleigh Lakeside Railway Ltd. Full details are available on request.

Please check your tickets as mistakes cannot always be rectified.

Day Out With Thomas Event Tickets are non-refundable

Santa Special Tickets are non-refundable and any loss of ticket or ticket amendments will incur a £10.00 fee per booking

It is the responsibility of the ticket holder to ascertain whether a special service has been cancelled and the date and time of any rearranged service. If a special service is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation.  Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of travel.

The Eastleigh Lakeside Railway reserves the right to refuse admission should patrons breach any Rules and Regulations of Eastleigh Lakeside Railway Ltd.

Eastleigh Lakeside Railway Ltd., may, on occasions have to conduct security searches to ensure the safety of the patrons.

We regret that normal travel tickets cannot be exchanged or refunded after purchase. Subject to conditions quoted previously.  Eastleigh Lakeside Railway cannot be held responsible for any tickets which are lost or stolen.

Eastleigh Lakeside Railway Ltd. reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

If any ticket is re-sold or transferred for profit or commercial gain by anyone other than Eastleigh Lakeside Railway Ltd. it may be voided and the holder may be refused travel.

Eastleigh Lakeside Railway Ltd. operates a No Smoking policy with in the buildings in accordance with current legislation.

Eastleigh Lakeside Railway Ltd. accepts no responsibility for any personal property.

Ticket holders consent to filming and sound recording as visitors.

All of these terms and conditions are governed by English Law.

The ticket holder must comply with all relevant statutes, safety announcements and Eastleigh Lakeside Steam Railway regulations whilst traveling.

Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the railway to refuse to carry anyone as a passenger.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

Eastleigh Lakeside Railway Ltd. does not guarantee that the trains will arrive or depart at the times stated and reserves the right to cancel, alter or suspend any train without notice, or to substitute a different engine should this be necessary for whatever reason.

Your customer details will only be used for the marketing purposes of Eastleigh Lakeside Railway Ltd and will not be passed to any Third Party Company for marketing use. If you do not wish to receive further details about similar products and services from the Railway please write to the Marketing Department, Eastleigh Lakeside Railway, Lakeside Country Park, Wide Lane, Eastleigh, Hants, SO50 5PE. For further details please read our Privacy Policy.

EVENT SPECIFIC T & C’s

DAY OUT WITH THOMAS

  • Day Out With Thomas events are subject to special conditions applying on the day.
  • Tickets are not refundable.
  • Children under the age of 8 must be accompanied by an Adult.
  • No concessions or discounts apply on 'Day Out With Thomas'.
  • All entertainment and character Engines are subject to availability.
  • Our Steam Engines are old and subject to mechanical breakdown.
  • Every effort is made to ensure full running with replacement locomotives if necessary.
  • Unlimited rides finish at designated time as displayed each day
  • Visitors are not permitted to stay on a train, they must leave the train on return to Parkway Station for the carriages to be checked and or cleaned
  • Food & Drink is not included in the ticket price.
  • All rides and travel and parking are subject to conditions on the day, such as weather, breakdown or incident.

Day Out With Thomas™
Thomas The Tank Engine & Friends™
Based on The Railway Series by The Reverend W. Awdry 
© 2017 Gullane (Thomas) Limited.
Thomas the Tank Engine & Friends, Thomas & Friends and Day Out With Thomas are trademarks of Gullane (Thomas) Limited.

FACEBOOK COMPETITIONS

  • Facebook Competitions are designed to be a fun event with no skill or expertise needed.
  • No purchases needed.
  • Not open to employees or volunteers of Eastleigh lakeside steam Railway or Francise Companies working within ELSR.
  • Any picking of winners will be done by random number selection away from facebook.(ie - 200 people like  / share - someone offsite will pick a number between 1 & 200)
  • Winners will be notified by facebook with detaills of how to claim their prize

SANTA SPECIALS

  • Only ticket holders admitted to grotto.
  • The Santa Special Train will use our 1st Class covered coaches.
  • Normal train service with standard coaches still operates.
  • Tickets are non-refundable and any loss of ticket or ticket amendments will incur a £10.00 fee per booking.
  • Children under 8 years old must be accompanied by an adult
  • No concessions or discounts apply to Santa Special trains.

NORMAL TRAVEL CONDITIONS

  • Children under 2 years old ride free
  • Children under 8 years old must be accompanied by an adult
  • 3 return ride tickets are valid on day of issue only and are non-refundable and non-transferable.  These tickets are available per person only.
  • Discount for parties 20 and over, currently 10%
  • Special Needs plus 1 carer can ride First Class for Standard Class Fare
  • Passengers must remain seated and not lean out of the coaches
  • Rides are at the passenger's own risk
  • All rides and travel and parking are subject to conditions on the day, such as weather, breakdown or incident.

 

THE EASTLEIGH LAKESIDE RAILWAY LTD. PRIVACY POLICY

WHO WE ARE

In this privacy policy references to "we", "us" and "our" are to Eastleigh Lakeside Steam Railway Ltd. References to "our Website" or "the Website" are to www.steamtrain.co.uk.

WHAT INFORMATION WE COLLECT AND HOW

The information we collect via the Website may include:

Any personal details you knowingly provide us with through purchases, forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

WHAT WE DO WITH YOUR INFORMATION

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service

We may use your details to send you carefully selected information about our similar products and services through the post. We will not send you any details about third party products or services, nor do we pass your details on to any third party company for their own marketing purposes. If you do not wish your details to be used for direct marketing please write to the Marketing Department, Eastleigh Lakeside Steam Railway, Lakeside Country Park, Wide Lane, Eastleigh, Hants.  SO50 5PE

We may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

YOUR RIGHTS

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy Dept, Eastleigh Lakeside Steam Railway, Lakeside Country Park, Wide Lane, Eastleigh, Hants.  SO50 5PE

OTHER WEBSITES

This privacy policy only covers this website. Any other websites which may be linked to our website are subject to their own policy, which may differ from ours.